My wife and I were travelling home to New Brunswick, Canada and we lost the key-fob to our truck. The service department and parts department staff at Berlin were extremely friendly, helpful, courteous and efficient in getting us a new key-fob and getting us back on the road quickly - amazing! Can't thank you all enough for your help. Ted & Linda
Adam and Joe were so helpful throughout the whole process! This was easily the best car buying experience I have ever had. I have nothing but great things to say about Adam, Joe and all of Berlin City Chevy!
Great place to buy a vehicle, also great people
Quick, informative and a job well done.
I have been very satisfied with my buying experience at Berlin City. We just purchased our 3rd vehicle here and it couldn’t have gone smoother. We have worked with Jake and he is excellent, customer service was always top notch along with his communication. Jake is a valued resource in my family for all of our future vehicle purchases.
A wonderful experience from start to finish. I was treated with respect and professionalism by every staff member. Definitely the best vehicle buying experience I have had.
A recall on my airbag system. It was replaced. They said my 11 year old Chevrolet Silverado was a beautiful truck and has been well taken care of. In perfect condition.
Adam was an absolute joy to work with. A couple of phone calls and an email and he had my dream car ready to roll. Third vehicle we have used Adam for and will definitely use him again.
Check engine light came on. Stopped in and made appointment. In and out same day. And I got a free inspection. GREAT JOB!
My experience has been good, all is well.
Adam has been helping me decide on an upgrade for our family for several months. He found me the perfect vehicle and made the process smooth and quick. We will be back for any other future vehicle purchases.
Great experience. Jake was great to work with. He and his team made it super easy. Very satisfied.
Experience was great
Jake in sales Joe in finance are awesome. Very professional people helped me and my small family into a 2022 Acadia and fell in love
Frendly and fast service
Jake Drouin was my contact person at Berlin City and we were able to complete the entire transaction for my lease through email and texts. He was always prompt when responding to my many questions and he was thorough in all of his communication. The GMC Terrain was delivered at the exact date and time promised. The delivery driver was personable and organized. The delivery option is one I greatly appreciate! This is not my first time purchasing a car from Berlin City and Jake and his colleagues made sure it won't be the last!
Good fast service
.........buying a new vehicle these days is pretty difficult... we waited months for what we wanted......but it didn't budge (shipping issues).... Jake went above and beyond to help us find a truck in a time crunch and within our budget! Their whole team was wonderful to work with! ☆☆☆☆☆ we had a great experience today and will definitely give you our next line of business. Thank you all so much for making today a walk in the park! ~The Joiner's
Zack Gonyer was my sales person and he was amazing helping me get in to my dream truck he went above and beyond to make sure I was happy from staying late so I could test drive it to calling me nonstop with the progress of getting approved for the loan and the delivery I will definitely go back to him for all my needs in the future and a huge thank you to Joe for working hard to get me the loan you guys are awesome
Zack and the team were great to deal with!
From day one dave the sales men i delt with was top notch went the distance anyway he could we couldn't be happier, joe in finance was top notch as well ... berlin gmc has a customer for life ... thanks for goin the extra mile without any hassles ...
Fast and easy
Had a terrible incident with a moose, yes I said moose... This great manager Christy, did a fabulous job looking over my SUV, she took her time and was very thorough. I can't thank her enough for keeping in touch with me and not leaving me in the dark and showing me appreciation, not like these other places I been too out here. She is a wonderful person, known by many people out here who seem to love her as well. I'm so glad I chose to have my car taken to her. Thank you Christy for everything. ...
We had a wonderful experience at Berlin City from start to finish. Jake was very knowledgeable, friendly and helpful. We left with a new car in under 2 hours!
We had the best experience we have ever had here on Saturday. Jake was great to work with and made our buying experience quick and super easy! Would reccomend them 100% and we will be coming back in the future! Absolutely love my new Acadia!
My experience was the best I have had at a dealership.
I like the early appointment. On time. Done in a timely fashion. Vehicle was returned clean. No grease or finger marks any where.
After reaching out to almost every dealership in Maine, Vermont, and New Hampshire, and having absolutely no luck finding a vehicle that worked for me, I stumbled upon Berlin City, and a 2022 Chevrolet Trailblazer. I live over an hour away from the dealership, but I was connected to Zack, and he helped make the buying process super easy and simple! He answered every question I had, and walked me through the entire process primarily by text. He even got an appraisal on my trade in before I drove to the dealership! Once I got to the dealership, I took the ...
Adam is a great salesman and the finance dept is amazing as well they work wonders there highly recommended
Great customer service, convenient appointment.
Excellent. Very good. Like an online experience relative to convenience with an in person touch. Keep it up!
Very friendly staff.
Great place to buy a vehicle
I know getting people to get off their buts and go back to work is a big problem these days. But they still found the time to get my Camaro in and helped me get on my trip. Thanks
They went above and beyond to get me into a car 5hat met my needs
Always taken care of at time of appointment. Service done in a timely manner. If any issues are found during routine maintenance, it is explained to you along with an estimated cost. I give them an A++.
Great place to buy. Adam Ramsay definitely your man.
Great friendly service throughout the whole process.
I was very pleased, they did everything I asked and then some. Thanks.
Berlin City makes buying a new vehicle easy. #3 for me, love the convenience of car shopping from the comfort of my home. New vehicle delivered, old vehicle driven away. Can’t beat it. Salesman Jake Drouin was fantastic to work with. Jake was helpful in finding the vehicle I wanted and quick to respond, always keeping me in the loop. Will definitely buy again.
Quick and affordable service.
The young lady Crissy who is in charge of the body shop is super great no waiting time to speak of job very well done thank you
Berlin City Chevrolet set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Paul St Hilaire was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Paul, Adam & Joe went above and beyond in every aspect! Great Experience.
Went to the body shop. Chrissy was very helpful and communicated everything I was going to need.
Received a free NH state inspection coupon from Berlin City and they scheduled an appointment quickly and did a thorough inspection.
Great service. Everything explained clearly.
My experience was amazing! The fact that Jake was willing to work around my crazy schedule at the hospital was incredible and the patience he had in between responses. Everything was truly done smoothly and I couldn’t have asked for a better experience. Buying a new car is typically not a fun experience. I felt in control, there was no pressure from Jake to seal the deal. He was clear and understanding with my goals and worked with me to achieve them. Jake also scheduled the delivery(8pm) of my car to Vermont after my 12hr shift, he turned ...
Great service Dept.
bought both of my vehcals at berlin city chevy , both times i delt with jake did amazing job cant thank him enough.
always so pleasant and helpful and our salesman,Dave always comes over to talk if he's there.
Awesome, comprehensible, incredibly easy experience made by the car salesman and the sales rep, awesome job altogether.
Great customer service
Great as always
EXCELLENT SERVICE AND COMMUNICATION!
vary responsive in the sales department
We bought a truck in 2020 for my husband amidst COVID 19. Our title was lost trying to register by mail with DMV. After almost a year we contact the GM who gave us a rental car until the paperwork was straightened out. This loaner turned into the easiest purchase of a used vehicle for myself. They gave us a price we countered and there was no argument. The vehicle was returned to us promptly and we couldn’t be happier. When they say they make it easy they are not joking. I would recommend Berlin city to anyone and everyone.
Good atmosphere and very respectful
BC has always been my number one choice for service. They are professional and know what they are doing. Thanks BC
Incredibly helpful and accommodating on extremely short notice. Couldn't be happier with a service they provided me this morning.
Very easy to work with. I’ll definitely be recommending this dealership to folks I know looking to lease or purchase a new vehicle.
repair work was done in a timely fashion, and correctly, would have liked seeing more people wearing masks, especially in the body shop waiting room.
Prompt service. Everyone was pleasant and polite.
Excellent customer service!!!
Very helpful and knowledgeable .
Great group of people who make it very easy to get what you want for a new car or truck when u want it without the pushy B.S u gotta deal with from alot of other dealerships. Dave T is the man and I couldn't be happier! Thanx again
By far the easiest dealership to communicate with. The customer support and satisfaction is above any other dealership I've encountered. Will definitely recommend to family and friends and will use them in the future!!!
Very easy great salesman no stress
Very comfortable waiting room and clean. Quick service, and left with an extremely clean inside of my vehicle.
I bought my very first car at Berlin City Chevy and it was a breeze! Adam was an awesome salesman who explained everything to me and got me the best deal.
Absolute Amazing Salesman went above and beyond..we talked with Adam Ramsay about getting a pre-owned Tahoe so when one came in with low mileage he brought it right to our house and said try it for the weekend. He then brought it back to Berlin City for a recon and delivered it back to our house and we signed the papers..it doesn't get any easier than that. Special thanks to Chad Crane and Joe in Finance
Thank you for a great car buying experience. Zack Paul and Joe made the whole process easy.
Bought 2 new vehicles here today at same time ... amazing place
Five stars to Dave Tetreault , Lindsey and delivery people for all of their help in purchasing this car. I could not visit the dealer, so had lots of questions before and after purchase.
I have made a number of purchases at Berlin City in the past and is always a great place to do business.
Customer service is great and them coming to me
absolutely exceptional service. Easiest vehicle purchase I've ever made! I had a phenomenal salesmen and the truck was delivered to my door! What more could you ask for! Thank you again!
The folks @ Berlin City have been amazing! Hands down the best people in the business. Thanks again guys
Hard working honest people making a living helping the community with their automotive needs from sales, service, parts and body shop. I have had the opportunity to use all departments and have been no less than thrilled with the treatment I have received.
Great guys working here. Desert rose just delivered a truck here . They are amazing
Overall very good the buying process was easy
Jake did a great job working with me to try and get me into the truck i wanted for the price that i can afford.
Everything was practically figured out before I even walked in the dealership. Jake Drouin was very honest and professional. Joe spearin was clearly looking out for my best interest financially.
Friendly team professional workers and very caring of property
I had a bad experience at another Berlin City several years ago. These guys are the best and went out of their way to get me into a car. Love the delivery service. I would definitely buy from them again and send everyone I know looking to purchase to them.
We were on vacation in NH where we felt a hesitation in our Yukon going up hills. We took it to a local mechanic who looked at it and said it was the Torque converter and told us to take it to a GM dealer since it was under warranty. Called them as soon as we found out. Brad told us to bring it up right away. It was a 40 min trip for us and he had everything ready for us. Including a loaner. They diagnosed the same thing and had it replaced and the Yukon was back to us ...
Highly recommend Zack! He was absolute amazing to deal with! He worked hard to get me my dream truck! 2020 Chevy Silverado LTZ! Thanks so much Zack! Kind, thoughtful young man!
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