Customer Testimonials

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Google Feb 25, 2024

Zack was very helpful and knowledgeable about the car

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Google Feb 22, 2024

My experience with Berlin City was absolutely the best.tom gallant was a pleasure to work with.he went above and beyond to help.I will be referring as many as possible.thank you

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Google Feb 20, 2024

The vehicle I wanted was available and the price was within the range I was willing to pay. Excellent customer service! Everyone was very helpful.

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Google Feb 12, 2024

Finished on time

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Google Feb 7, 2024

I had found a terrain here in Vermont and the dealership that I was working with just didn’t feel right to me. A close acquaintance of mine recommended Berlin city Gorham NH to me so I checked out their website and contacted Zack. He exceeded My expectations with his customer service, his willingness to meet my needs, attention to detail and always making me feel like a customer and not just another sale are a few great qualities he has. He even followed up with me after my purchase . He took personal phone calls from me to answer questions ...

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Google Jan 23, 2024

Met with Tom Gallant while shopping for a new GMC truck, Tom was very helpfull, friendly and professional. With many questions regarding our trade we were also introduced to other staff members. we would like to say thank you to Tom, Jake, Adam and Rick for making us feel like family and giving us a wonderful experience.

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Google Dec 30, 2023

This was our first visit to Berlin City and from start to finish we had a great experience. Dave our salesman was very helpful during our search for the right truck, he even had it warming up when we came in to look at it and test drive it. We look forward to doing business with Berlin City in the future even though we are almost 3 hours away. Thank you Dave and the team at Berlin City

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Google Dec 16, 2023

Everything went well. Customer service was amazing!!!

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Google Dec 6, 2023

Excellent service. Very fast. Care about your vehicle. Explained in detail all that was done to my vehicle.

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Google Nov 16, 2023

great service, very professional team and we love the vehicle!

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Google Nov 14, 2023

Paul St Hilaire is a great person to work with. Very honest and upfront. Will do what it takes to make sure you are happy and the deal is closed. Effortless transactions both times I've had to work with them. I would highly recommend and will be back again one day. Thank you Paul

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Google Nov 13, 2023

Very helpful personable and had a wonderful experience

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Google Oct 5, 2023

Adam and Eric did all of this remotely with me which was amazing! Attention to detail and responsiveness was above and beyond! The gentleman who delivered my care to me at my home was polite, informed and organized. It was the most pain free purchase of a vehicle I have ever had!

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DealerRater Oct 2, 2023

While driving up north in New Hampshire. I got a service engine light on my 2021 GMC Canyon. I dropped the car off without an appointment and Brad in service was very helpful in resolving the issue. Car was ready the next day! I give the people at Berlin GMC two Thumbs up. They were very helpful and courteous! Would definitely recommend them to anyone!

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Google Sep 16, 2023

Great sales man

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Google Sep 9, 2023

Great to deal with very easy transaction even 5 hours away

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Google Sep 5, 2023

Amazing experience, Adam was honest and upfront. Definitely will be back

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Google Aug 30, 2023

Knowledgeable, professional, polite staff

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Google Aug 17, 2023

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Google Jul 11, 2023

Zack and the rest of the team went above and beyond to make sure we were happy with the whole experience!

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Google Jul 10, 2023

Always a great buying experience! The sales team is helpful, honest, and on top of everything from start to finish!

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Google Jul 10, 2023

I recently picked up my new Chevy Silverado, this is my third lease with Berlin City Chevrolet. Thank you, Adam Ramsay, for putting this together for me. Adam always takes care of his customers, best deal and options. I wish to thank all of the staff for their excellent customer service.

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Google Jul 10, 2023

It was a wonderful experience

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Google Jun 19, 2023

Tom and Jake really made the process easy. At no point did I feel rushed or pressured to make a decision. Respectful and knowledgeable. It was a great experience.

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Google Jun 5, 2023

I needed car repair due to an accident. Berlin City Chevrolet did a great job on repairing/replacing what needed to be done. I am very pleased with the work that they did.

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Google Jun 2, 2023

Service manager was awesome! Super knowledgeable and stayed about 15 minutes late so I could get my truck that day

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Google May 29, 2023

This was my 3rd consecutive lease from Berlin city. Each one of my experiences have been great. Jake and the other staff I've worked with have been extremely helpful and responsive. I would most definitely recommend this dealership to anyone, and I will certainly be going back in the future.

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Google May 23, 2023

Pleased with the out come of my trade and deal to get into a new truck

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Google May 20, 2023

The service advisor was awesome very polite easy to talk with and very helpful . The mechanic was also awesome , he explained what the job entailed, Which made me feel comfortable about the job that my vehicle was in the right place .

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Google May 14, 2023

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Google May 11, 2023

A relaxed and easy purchase. I will only work with Berlin City!

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Google Apr 14, 2023

Excellent buying experience start to finish.

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Google Apr 6, 2023

Zack was very patient, letting me test drive different vehicles until I found just the right one.

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Google Mar 28, 2023

Very nice and helpful!!!

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Google Mar 21, 2023

Very professional staff and friendly. As someone from the southern half of US, it was nice to have a friendly interaction with the service advisors and other staff.

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Google Mar 10, 2023

Great place. Service dept are amazing

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Google Mar 6, 2023

Everything was done over the phone and we took delivery of our new vehicle at our home. I could not have asked for anything to go better. Very simple and painless vehicle purchase.

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Google Feb 21, 2023

My salesperson,Tom Gallant, was so helpful and spent a lot of time with me. He made me feel comfortable making a purchase and did not pressure me to buy. He also gave me a call after the purchase to make me feel that my purchase was personalized. Thanks so much.

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Google Feb 16, 2023

The saleperson, Adam Ramsay was wonderful to work with. He understood what I was looking for and what my budget was. Very through in detail.

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Google Feb 2, 2023

Kyle was fantastic to deal with. All of the staff was friendly, professional and helpful. We will definitely purchase again from Berlin City.

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Google Jan 9, 2023

This is the third vehicle we’ve purchased from Jake and as always, he provided outstanding customer service!

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Google Jan 6, 2023

Oil change and tire rotation took under an hour while relaxing in those comfy chairs.

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Google Jan 5, 2023

I live in Concord but have a home in the Gorham area as well and was here for the weekend and stopped in to look around. I was planning on buying at a local dealer but after speaking with Tom Gallant for a bit, I knew it just made more sense to do business here. Boy am I glad I did and I got a MUCH better deal as well! Thank you Berlin City and Tom!

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Google Dec 29, 2022

So this is at least the third new truck I bought from Dave/Berlin City and. I highly recommend them. I'll probably buy my next truck there too. Don't let Dave retire:-)

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Google Dec 28, 2022

I purchased a 2020 GMC terrain. I returned two days two days later to have a minor issue looked at. My appt was at 10AM, they took my car right in and directed me to the waiting area. As I sat down I pulled the Berlin City website up on my phone. I saw my dream car, a brand new 2022 GMC Terrain listed at what I thought was a great price! I showed Paul the pic of the vehicle and asked if there was any way that I could trade and get the car I really wanted? He went back to ...

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Google Dec 23, 2022

Ron Lepage did a terrific job finding me a studded tire. A Chevy Spark is a hard one to find! Jasmine and Kathy Moody did a great job getting it to me. Melissa Goulet took care of me paying. All wonderful to work with. Thank you:) Janet Hickey

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Google Dec 10, 2022

Christine Blair did an amazing job working on getting my trucks front end repaired in a timely manner. During struggling time of getting parts

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Google Dec 6, 2022

Both Adam in sales and Joe in financing were excellent to work with. they made the experience easy, quick and pleasant. This is the second new vehicle we have purchased from Adam in the last few years and he is great, very responsive and helpful. So is Joe I would highly recommend them both and Berlin City to work with

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Google Dec 1, 2022

I really cant say enough honestly. I have been doing business with Berlin City for a few years now and had done business with them in the past. I think they have consistently improved, I'm in Real Estate sales of luxury homes and how you treat people is paramount. From service to sales they are very diligent! I highly recommend giving these guys an opportunity to show you how they do business! Allan, Joe, Dave and Claude are all super humans!!! Get over there and buy a car or truck and you wont be dissapointed.

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Google Nov 23, 2022

Jake was incredible to work with again. He went above and beyond communicating with me. Pleasure to deal with.

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Google Nov 22, 2022

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Google Nov 15, 2022

It was the easiest process I have ever experienced. Adam and Joe were exceptional to work with and to deliver my new truck to my door was great.

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Google Nov 5, 2022

I booked a scheduled maintenance via the GMC website to both purchase and install a set of tires. When I arrived for my scheduled appointment, I was told that the tires were not in stock and would need to be ordered and upon arrival, schedule another appointment. I was disappointed that the website would book an appointment without checking for product availability and I was disappointed that I was not contacted by the service department prior to my arrival that the tires were not available. Besides this issue, the service met my expectations.

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Google Nov 1, 2022

Just about the only dealership that treats you like a human these days. Jake, Paul, and Jason always take great care of me and my family!

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Google Oct 28, 2022

Super easy to deal with

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Google Oct 26, 2022

Went well when I understood what was needed

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Google Oct 11, 2022

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Google Oct 10, 2022

Excellent service everytime I come in for service, friendly, took care of my concerns, I would definately recommend taking your vehicle here for any of your service needs.

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Google Oct 8, 2022

Brakes failed inspection. Rolled over lease 6 months early. Zack was awesome, he helped me with some paperwork while I was working, went through all new features of new lease. Very satisfied with whole experience!

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Google Oct 5, 2022

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Facebook Sep 29, 2022

If you think you've failed in binary option and forex trading I'm glad to introduce you to the most amazing manager MRS TAISHA CARSON In fact all hope was lost until I met her, this amazing manager who changed my life within one week, I invested $600 and made withdrawal of $6,700 after 7days of trading My friends i will forever be grateful to MRS TAISHA CARSON for helping me recovered all my losses. Words cannot explain or express how grateful i am. If you have lost a lot in binary option trade, give MRS TAISHA CARSON a trial… you ...

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Google Sep 28, 2022

Helped make a difficult day easier

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Google Sep 27, 2022

Great atmosphere and clean I would recommend it to everyone

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Google Sep 21, 2022

It was excellent!!

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Facebook Sep 2, 2022

Trusting someone you've never met with your money is scary but that was the best decision I'd made, The process was super easy, she kept me updated step by step until she was finished, thanks a million!, my last trade profit was $15,300. I have been trading and I will keep on trading with Mrs. ROSELYN EDWARDS you can contact her; Email: [email protected] WhatsApp: +12134976373

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Google Sep 2, 2022

I ended up at Berlin City after a not so great experience with a different Chevy dealership. The Trailblazer I had initially inquired about with Berlin City had already been sold, however there was another one on the lot and I was connected with Dave in sales. Unfortunately, the one on the lot was out of my price range, but Dave looked and saw one in my price range was slated to arrive in about a month. I explained what happened at the previous dealer and Dave assured me if I put down a deposit, the car would be mine. ...

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Google Sep 1, 2022

I brought the Chevy pick-up to have the air bag replaced as per a recall campaign and the technician noticed a couple of light bulbs out so he recommended that I have them changed. The work was completed in the time frame suggested.

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Google Aug 20, 2022

Wanted to give a great appreciation for their service and professional repair special thanks to Tyler in service Jock Master mechanic technician and technician Deven. For getting me back on the road and the timely manner . Job well done. Many thanks: Brian.

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Google Aug 14, 2022

Excellent service, would definitely recommend

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Google Aug 10, 2022

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Google Jul 20, 2022

Paul and Dave were great to work with. Kept me updated on the process of order.

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Google Jul 19, 2022

provided a nice wait area, performed service quickly with courtesy.

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Google Jul 2, 2022

They made it so easy to purchase a vehicle from start to end! Great customer service!

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Google Jun 24, 2022

My wife and I were travelling home to New Brunswick, Canada and we lost the key-fob to our truck. The service department and parts department staff at Berlin were extremely friendly, helpful, courteous and efficient in getting us a new key-fob and getting us back on the road quickly - amazing! Can't thank you all enough for your help. Ted & Linda

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Google Jun 15, 2022

Adam and Joe were so helpful throughout the whole process! This was easily the best car buying experience I have ever had. I have nothing but great things to say about Adam, Joe and all of Berlin City Chevy!

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Facebook Jun 15, 2022

Great place to buy a vehicle, also great people

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Google Jun 12, 2022

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Google Jun 1, 2022

Quick, informative and a job well done.

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Google May 8, 2022

I have been very satisfied with my buying experience at Berlin City. We just purchased our 3rd vehicle here and it couldn’t have gone smoother. We have worked with Jake and he is excellent, customer service was always top notch along with his communication. Jake is a valued resource in my family for all of our future vehicle purchases.

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Google Apr 27, 2022

A wonderful experience from start to finish. I was treated with respect and professionalism by every staff member. Definitely the best vehicle buying experience I have had.

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Google Apr 26, 2022

A recall on my airbag system. It was replaced. They said my 11 year old Chevrolet Silverado was a beautiful truck and has been well taken care of. In perfect condition.

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Google Apr 26, 2022

Adam and Zack were great to work with in selecting and learning about the new truck. Rickie was also super helpful in the financing department

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Google Apr 15, 2022

Everything went great! In and out!

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Google Apr 1, 2022

My experience has been good, all is well.

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Google Mar 30, 2022

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Google Mar 21, 2022

Adam has been helping me decide on an upgrade for our family for several months. He found me the perfect vehicle and made the process smooth and quick. We will be back for any other future vehicle purchases.

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Google Mar 15, 2022

Great experience. Jake was great to work with. He and his team made it super easy. Very satisfied.

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Google Mar 5, 2022

Experience was great

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Google Mar 5, 2022

Jake in sales Joe in finance are awesome. Very professional people helped me and my small family into a 2022 Acadia and fell in love

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Google Feb 25, 2022

Frendly and fast service

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Google Feb 24, 2022

Jake Drouin was my contact person at Berlin City and we were able to complete the entire transaction for my lease through email and texts. He was always prompt when responding to my many questions and he was thorough in all of his communication. The GMC Terrain was delivered at the exact date and time promised. The delivery driver was personable and organized. The delivery option is one I greatly appreciate! This is not my first time purchasing a car from Berlin City and Jake and his colleagues made sure it won't be the last!

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Google Feb 20, 2022

Good fast service

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Facebook Feb 19, 2022

.........buying a new vehicle these days is pretty difficult... we waited months for what we wanted......but it didn't budge (shipping issues).... Jake went above and beyond to help us find a truck in a time crunch and within our budget! Their whole team was wonderful to work with! ☆☆☆☆☆ we had a great experience today and will definitely give you our next line of business. Thank you all so much for making today a walk in the park! ~The Joiner's

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Google Feb 6, 2022

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Google Feb 4, 2022

Zack Gonyer was my sales person and he was amazing helping me get in to my dream truck he went above and beyond to make sure I was happy from staying late so I could test drive it to calling me nonstop with the progress of getting approved for the loan and the delivery I will definitely go back to him for all my needs in the future and a huge thank you to Joe for working hard to get me the loan you guys are awesome

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Facebook Jan 21, 2022

Zack and the team were great to deal with!

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Google Jan 5, 2022

From day one dave the sales men i delt with was top notch went the distance anyway he could we couldn't be happier, joe in finance was top notch as well ... berlin gmc has a customer for life ... thanks for goin the extra mile without any hassles ...

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DealerRater May 22, 2020

My huaband and i just bougjt our first brand new car and with my credit being not so good and my husband has none at all thought this was going to be a long and painful and probably ending with nothing but our rep Zack Goyner was the best sales person i have ever worked with and him and the finance manger joe who is also AWESOME not only made it happen we thought we might get something older but they got us into brand new 2020 YOU GUYS ARE SO AWESOME and we wouldnt go anywhere else ever.THANK YOU ...

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DealerRater Mar 10, 2020

Dealing with the staff at Berlin City Chevrolet Buick GMC was enjoyable. They were all friendly, attentive and got me exactly what I wanted. Zack Gonyer was easy going and as nice as could be. Russell Friedman coordinated the drop off and made sure everything was as smooth as possible. It was clear that everyone at Berlin City takes great pride in their customer service and it shows. Without a doubt it was the most enjoyable car buying experience I have ever had. Keep up the great work!

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DealerRater Nov 27, 2019

Very happy with the transaction everything was extremely smooth! Checked different prices throughout different dealers and you couldn’t beat the price BERLIN City gave me!!!

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